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I wire transferred 2 weeks ago, but AMP does not show my funds

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  • I wire transferred 2 weeks ago, but AMP does not show my funds

    I wire transferred to AMP on 31st May,2018. the funds has not shown in my account till today. I contacted customer service on 4th Jun via online chat, however no reply . Later I was contacted by email and told "we do not see a wire from you arrive yet". I asked my bank and my bank said the transfer was successful. What should I do?

  • #2
    You need to have your bank run a trace on the wire. Since the funds have not been received by AMP, we do not see any of the wire details.

    Once your bank runs the trace and provides you the details, you can figure out where the funds have gotten stuck.

    If we can be of any assistance, with bank terminology or anything else that your bank request, please do not hesitate to contact our funds department directly.

    Comment

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