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  • problem with ACH transfer


    I saw the post from Peachfuzz and I have exactly the same problem, word for word. I already chatted with AMP and they keep saying nobody has problem, always works. Well guess what! Here's someone who has the same problem.

    I wish AMP would make their generic ACH instruction more complete. I also wish they provide better assistance with their chats.

    "Has anyone successfully funded their AMP account via ACH? I'm having a nightmare issues.

    Okay here's the deal. When I was with Interactive Brokers and many other brokers, they would send two small test deposits to initiate ACH. I just need to confirm and verify those amounts. But here at AMP there's no such a thing. Their ACH instruction (https://www.ampfutures.com/client-po...-instructions/) states only that I enter ABA/account numbers along with my trading account name/number. The problem is that, first, I'm only allowed to enter the ABA (routing number) and the bank account number (AMP futures). There's no way to enter my name or my AMP account number. That's just the beginning.

    The bigger problem, however, is that when I try to set up a new external transfer using the above ABA/account number, I get an error message stating that this account number is already tied to another bank customer. And I'm talking about Chase Bank, which is one of the largest banks in the US. There are literally millions of Chase customers and only one person out of that huge network can make the transfer is beyond my comprehension. So I tried the same thing at another bank that I use, and guess what, I get the same message.

    Anyone with past experience, please advise."


  • #2
    yes, same here...your bank will send "two small test deposits to initiate ACH. I just need to confirm and verify those amounts."...once you submit this verification request from your bank, please email the AMP funds department...they will reply back with your verification amounts

    yes, this is odd..." I get an error message stating that this account number is already tied to another bank customer." - please communicate with the AMP Funds department, they will help you get your ACH setup/processed

    Comment


    • #3
      how do I communicate with AMP funds department? email address? I did online chatting and they just told me it should work.

      Comment


      • #4
        Call us direct and we will transfer you to funding manager 1800 560 1640 ext 1

        Comment


        • #5
          called, waited for 20 minutes on the line then you said funds department will call me back in 30 minutes, never happened.

          Comment


          • #6
            I left you a private message with the name of a contact that will assist you directly. please call in now. 1800 560 1640 ext 1

            Comment


            • #7
              My phone was turned on all the time, no missed phone call and no message left. Please call me back.

              Comment


              • #8
                Oh and when I called in it's the wait time again.

                Comment

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