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Real AMP account with SierraChart: unstable CQG connection

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  • Real AMP account with SierraChart: unstable CQG connection

    I recently got a trading account with AMP and CQG data; many times during the day SierraChart loses the connection with CQG for about 2 seconds, and then automatically re-establishes it; it warns me with both acoustic and on video message.
    I have a very fast data line, an optical fiber, and this loss of connection can create problems during fast trading. Can you check if the settings used are correct? What can I do?
    I enclose a screenshot of the settings used
    Click image for larger version

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    HD Request # 7 | Timestamp of first Intraday data file record written: 2019-10-11 10:44:01 | 2019-10-11 10:44:18.931
    Socket (4) | Shutdown started. Waiting for graceful close. | 2019-10-11 10:44:18.931
    Historical data download thread signaled to stop. | 2019-10-11 10:44:18.931
    HD Request # 7 | Received 26 records from 2019-10-11 10:43:36.000 to 2019-10-11 10:44:16.001 (40.0 seconds) and wrote 24 records for F.US.MNQZ19 | 2019-10-11 10:44:18.931
    HD Request # 7 | Completion time: 0s | 2019-10-11 10:44:18.946
    HD Request # 7 | Intraday data download complete for F.US.MNQZ19. Unique request ID: 6 | 2019-10-11 10:44:18.946
    Removed historical data download ID 6 | 2019-10-11 10:44:18.946
    Real-time Intraday chart data file updates started for F.US.MNQZ19 | 2019-10-11 10:44:18.946
    Intraday chart data file opened for F.US.MNQZ19 | 2019-10-11 10:44:18.946

    Triggering next historical data download in queue. | 2019-10-11 10:44:18.946
    Socket (4) | Socket gracefully closed by remote side. | 2019-10-11 10:44:19.102
    Socket (4) | Closed. | 2019-10-11 10:44:19.102
    Opened cached Intraday file: D:\SierraChart\Data\F.US.MESZ19.scid | 2019-10-11 10:44:22.326
    Opened cached Intraday file: D:\SierraChart\Data\F.US.MNQZ19.scid | 2019-10-11 10:44:22.326

  • #2
    Please change to CQG WEB API. If problem Persist please contact us at the help desk on Sunday night after 5pm cst 18005601640 ext 1

    Comment

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